All exchanges/returns must be pre-approved, You can request a return authorization online via emailing to Heydesewing@sbcglobal.net
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have outbound shipping fees deducted from the refund. All returns are subject to inspection before a refund is given. Some items may be subject to a re-stocking fee of 15% or more. This may or may not be indicated on the product page.
Opened: Opened merchandise that can be returned to the manufacturer cannot be returned
Software: Software and embroidery designs open cannot be returned, due to copywriting.Special orders Any items not inventoried cannot be returned factory
Defects: We will repair or replace any unit within the first 30 days of purchase if the manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days of purchase, we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty.
We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.
UPS, Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact us at 314-843-1168 to report the damage. You must contact us within five business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package.
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on backorder. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Call us at 314-843-1168 immediately for help if your order contains an error. If you decide to cancel a backordered item and it has already shipped, you must follow the returns procedures stated above.
If you refuse a shipment you will be charged for shipping of the product both ways. On some products, a restocking fee will apply. This will be indicated on the product page. A refund or store credit will be issued for the difference.
Most packages shipped from UPS or USPS. We can not take requests for the shipping carrier. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes.
We do not ship Military using APO, AEO.
All industrial machines with table, stand, and motor and many of our cabinets are shipped via freight truck. These shipments can't be expedited even if expedited service shows up as an option in the shopping cart. Most freight rates are a flat $200
We do not ship international orders
United States Shipping
We ship most orders by UPS or Post Office (USPS) in the Contiguous 48 States Alaska and Hawaii only ship via 2nd day or next day air.